Frequently Asked Questions

Walking to town?


It takes about 7 to 12 minutes to walk. We are 1 kilometre from the centre of town and it’s really safe to walk around town.


Boquete has plenty of restaurants, cafes, supermarkets and pharmacies with North American health products and medicine.



Unfortunately The Haven has a policy of no children under the age of 18, we apologize for any inconvenience caused by this policy. We provide a true haven for all our guests - a place of tranquility. The Haven is set back in a very peaceful oasis. Members and guests are frequently receiving massages and relaxing treatments.



We offer a variety of quality treatments, from massages to facials and body scrubs. The owners make sure training is ongoing and profesional to assure you a safe and relaxing experience.

Drinking Water?


Drinking water is safe however, at The Haven all the water goes through additional triple filters and is UV-ed so it’s really pH balanced, clean and safe to drink from the tap.



Most of the hotel staff speak english, and because it's a town that welcomes a lot of foreigners a lot of people speak english, especially in tourism related business.



Don’t forget your travel insurance.



Light breakfast is included when you book your room - cereal, milk, coffee, tea, fresh local fruit, yogurt and muffins. It’s served from 7.30am to 9.30am. Let us know beforehand what time works better for you.



There’s several pharmacies in town, and a few doctors and dentist offices. Two private hospitals in David, with extremely reasonable prices, For strains, sprains and acute type injuries, we have an excellent physical therapist working in the hotel that we can call.



Included in your stay. Use of the gym, exercise pool, infrared sauna, steam room, hot tub and relaxation areas.



There are two laundromats in Boquete, they will wash, dry and iron your laundry at a reasonable price. The hotel cannot be responsible for your clothes but we can help you contact them and send your laundry.

Facility passes?


Anyone over 18 years old can access our spa & gym. You don’t have to be a guest at the hotel. Prices depend on the time of year & whether it’s a daily, weekly or monthly pass. For guests and members, complimentary herbal teas and chilled water are always available in our tranquillity room.

Air conditioning?


All our rooms have AC units. However, Boquete is really fresh and we’re surrounded by nature, you may find that you don't really need air-conditioning, all our rooms also have a ceiling fan, either way you’ll be really comfortable.



The Internet is free and wireless all around The Haven. It is sometimes subject to the weather or the occasional power-cut (but it never takes longer than just a few minutes).

Hotel rooms?


A light breakfast is included in your room.

Tea and coffee are always available at our facilities.

There's a Mini Bar in every room - these items have an extra charge - You will find: Beer, Perrier Water, Bottled Water, Soy or Almond Milk and Champagne. The water from town is triple filtered and goes through UV light, so it’s very safe to drink and fill your water bottles before going to town, but buying bottled water is always an option. All rooms have a safe deposit box. Every room is for a maximum of two adults. Only one of our rooms has two beds - two twin beds. All the other rooms have one king bed or one queen bed.

Temperature and weather?


For us, the temperature sits perfectly between 60° and 80° F (16° and 28° C) all year round!

Low season?


Low season known as the green season - is from mid-May through to midNovember. Generally, it rains later in the afternoon, whereas the mornings are usually wonderfully sunny.

High season?


High season also known as the dry season - starts mid-November through to mid-May. Most days are filled with sunny blue skies, however, the dry season isn't totally dry as Boquete can experience the occasional light shower. The winds can whip up around January to February bringing with them a light mountain mist that floats over Boquete that we call Bajareque - we get pretty amazing and bright rainbows whenever there is mist, so look out for them.


Avenida A Oeste Bajo, Boquete 0413 Panama

00 507 730-9345